Exersia is an Australian owned and operated brand that strives to produce high-quality, effective, and modern solutions to improve performance, movement, and connection. We are inspired by our community, whether they’re recovering from injury, managing pain or disability, chasing that next personal best, or catching up with friends pain free. We are proud to be supporting people to move towards their health and fitness goals.
To learn more about Exersia click here!
How can I be a part of the Exersia movement?
At Exersia, we are proud to have such a great community. If you would like to be a part of the Exersia movement;
- Sign up to our e-newsletter for monthly tips and deals.
- Follow us on our socials!
- tag us with your Exersia products or living the Exersia lifestyle!
What is the Exersia e-newsletter
The Exersia e-newsletter is a monthly newsletter sent via email to our community including:
- our top tips and tricks for your movement, performance and connection
- Upcoming Events
- New product releases, and
- Current and upcoming promotions
How can I find more information about a specific product?
To find more information about a specific product, you can visit:
1. The product page (Specific product faqs can be found towards the bottom of product pages)
Click a product below to learn more:
2. The blog section (Resource Centre)
3. The video section (Resource Centre)
Here, we provide detailed product descriptions, specifications, images, videos, articles and customer reviews to help you make an informed purchasing decision.
If you have further questions, you can also reach out to our customer support for assistance. email@example.com
Do you offer any warranties on your products?
Yes, we offer warranties on certain products. The duration and coverage of the warranty may vary depending on the product. Warranty information is provided on the product page.
How do I determine the right size for a product?
For products that have size considerations, we provide size charts on the product page. It is important to carefully review these guidelines and compare them to your measurements to select the appropriate size.
Can I leave a review or rating for a product I purchased?
Yes, we encourage customers to leave reviews and ratings for the products they have purchased. Your feedback helps other shoppers make informed decisions and provides valuable insights. You can leave a review and rating on the product page of the respective item on our website.
Shipping & Delivery
Can I get free delivery?
Even better, we offer free express delivery when you place an order valued at $150 or more!
How long does it take to process an order before it is shipped?
Your order means the world to us, and we want to get your order to you as quickly as possible so you can start moving towards!
Orders placed before 10am will be processed and shipped on the same day.
Orders placed after 10am will be processed and shipped by 10am the following day.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
What shipping carrier do you use?
We work with Australia Post to ensure reliable and efficient delivery of your orders.
How do I know if my order is on the way?
Once your order has been processed, you will receive a shipping confirmation email from Exersia with your tracking number.
Do your products have a warranty?
Our products are covered by a 1 year warranty. This warranty covers any product faults that were not caused by owner negligence or misuse.
What is your warranty policy?
We provide a warranty for certain products. The warranty coverage extends to 1 year. Details about the warranty coverage can be found on the product page. If you have any specific questions regarding warranty coverage, please contact our customer support. firstname.lastname@example.org
How do I make a warranty claim?
To make a warranty claim, please contact our customer support with your order details and a description of the issue you are experiencing. Our customer support team will guide you through the warranty claim process and we will work with you to resolve the issue in accordance with the warranty terms.
Do you offer instalment or payment plan options?
Yes, you can get any of our products now and pay later with AfterPay.
At the checkout process select AfterPay as your payment method. If you do not already have an AfterPay account, follow the simple steps to quickly setup your account and complete your order.
What payment options are available?
We offer a variety of ways to pay inlcluding some Buy Now, Pay Later options;
Visa, Mastercard, Afterpay, Klarma Layby, Shop Pay, ZipPay, PayPal & YouPay.
Do you store my debit/credit card information?
Absolutely not, we do not store your credit card information on our servers. We understand the importance of data security, so we have implemented measures to ensure that your sensitive payment details are not stored after the transaction is completed.
When will I be charged for my order?
You will be charged at the time your order is placed. We only process payments for items that are available and ready to be shipped.
My debit/credit card isn't processing?
If you are having trouble finalising your order with your credit/debit card firstly, make sure you have sufficient funds in your account. Once you have confirmed the funds are available please double-check the following;
1. All details on your card match the checkout screen (including your 3-digit number on the back of the card.
2. You’re using the correct billing address - Try typing your billing address in separately instead of using the 'same as billing address' check box.
3. You have not exceeded your daily limit
My payment method isn't processing?
We're sorry you're having trouble checking out!
Which browser are you on? Our website is optimised for Google Chrome & Safari browsers.
Have you tried switching to a different device or a new browser?
If there is an error message regarding your payment method being declined, this is most likely a problem relating to that bank/ company.
If you are still having issues please send our community experience team a message with screenshots to: email@example.com